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Kiva Creations Refund Policy

We strive to provide high-quality mobile app development services to our clients. However, in certain circumstances, a refund may be applicable. Please read our refund policy carefully to understand the conditions under which a refund can be requested.

Eligibility for Refund:

  1. Refunds may be considered under the following circumstances:
    1. If the project has not been initiated or work has not commenced, the client is eligible for a full refund.
    2. If there are significant issues or delays in project delivery that are solely attributable to our company, the client may be eligible for a partial refund.

Non-Refundable Circumstances:

  1. Refunds will not be granted under the following circumstances:
    1. If the client provides inaccurate or incomplete information, leading to delays or complications in the development process.
    2. If the client requests a refund due to changes in project requirements or objectives after work has commenced.
    3. If the client fails to communicate or respond in a timely manner, resulting in delays or project abandonment.
    4. If the client violates the terms and conditions or breaches any agreement made between the client and our company.
    5. If the client has already received the final deliverables and expresses dissatisfaction due to personal preferences or subjective judgments.

Refund Process:

  1. To request a refund, the client must submit a written refund request, clearly explaining the reasons for the refund claim.
  2. The refund request will be evaluated by our team within a reasonable timeframe.
  3. If the refund request is approved, the client will receive a refund within a specified period, depending on the payment method used during the engagement.

Refund Amount:

  1. The refund amount, if applicable, will be determined based on the specific circumstances of the request and the work completed up to that point.
  2. If the project has already commenced, the refund amount will be calculated by deducting the cost of work completed, as determined by our company, from the total project cost.

Dispute Resolution:

  1. If there is a disagreement regarding a refund request, both parties agree to engage in good faith discussions and negotiations to resolve the issue amicably.
  2. If a resolution cannot be reached, the matter may be escalated to mediation or arbitration, as determined by the laws and regulations of the jurisdiction governing the terms and conditions.

Modifications:

  1. Our mobile app development company reserves the right to modify this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting the updated policy on our website.

It is essential for clients to carefully review and understand this refund policy before engaging our mobile app development services. By engaging our services, you acknowledge that you have read, understood, and agreed to this refund policy.